Refund policy

Last updated: 18 August 2025

Thanks for shopping with Good Sleepers Club (“we”, “us”, “our”). We want you to love your purchase. If something isn’t right, this policy explains how returns, exchanges, and refunds work.

1) Eligibility Window

Change of mind: Return within 30 days of delivery.
Damaged/defective/incorrect items: Contact us within 7 days of delivery so we can fix it fast.
UK/EU customers: Your statutory rights (including the 14-day cooling-off period for online purchases) still apply where eligible.

2) Non-Returnable Items

For hygiene and customisation reasons, we can’t accept returns of:

Opened sleep masks, pillows, bedding, earplugs, nasal strips, or any item that touches the face/skin.
Made-to-order / personalised items (most print-on-demand products) unless defective.
Digital products and downloadable content.
Gift cards.

If a non-returnable item arrives damaged/defective, we will repair, replace, or refund—please report within 7 days with photos.

3) Condition of Returns

Items must be unused, in original packaging with tags/accessories, and include your order number.

4) Exchanges

Fastest method: purchase the new item and return the original for a refund.
Size/style exchanges are subject to stock availability.

5) Refunds

Approved refunds are issued to your original payment method within 3–10 business days after we receive and inspect your return.
Shipping fees are non-refundable unless we made a mistake or the item is defective.
If you used a discount, refunds reflect the discounted price paid.

6) Return Shipping

For change-of-mind returns, you’re responsible for return postage and safe packaging.
For defective/incorrect items, we’ll provide a prepaid label or reimburse reasonable return costs (please keep your receipt).
We’re not responsible for returns lost in transit—use a tracked service.

7) Print-on-Demand (POD) Items

Many GSC products are made to order.

Change-of-mind returns are not accepted on POD unless stated otherwise on the product page.
Defects/printing issues/damage: We will replace or refund—contact us within 7 days with clear photos of the issue and the packing slip.

8) Affiliate & Third-Party Products

If you purchased via a link to another retailer (e.g., Amazon or a partner brand), your order is covered by that retailer’s policy. Please contact the retailer’s customer service directly. We can’t process refunds for orders we didn’t fulfill.

9) Wrong Address / Unclaimed Parcels

If an order returns to us due to an incorrect/incomplete address or failed delivery, we can reship (additional postage applies) or refund the item price minus shipping once received back in resalable condition (POD items may not be refundable).

10) International Returns & Duties

International customers are responsible for return shipping, duties, and taxes. Refunds exclude original shipping and any non-recoverable import fees.

11) Sale Items & Bundles

Sale/clearance items are refundable unless marked Final Sale.
Bundles: All items in the bundle must be returned together.

12) How to Start a Return

Email support@goodsleepersclub.co.uk with subject “Return – Order #[YOUR ORDER NUMBER]”.
Include: order number, item(s), reason, and photos for any damage/defect.
We’ll reply with approval, instructions, and (if applicable) a prepaid label and the correct return address.
Please don’t send items back without approval—unauthorised returns may be refused.

13) Late or Missing Refunds

If you haven’t received a refund after our confirmation:

Check with your bank/card issuer.
Contact us at support@goodsleepersclub.co.uk and we’ll help chase it.

14) Your Rights

Nothing in this policy affects your statutory rights under applicable consumer law (including the UK Consumer Rights Act 2015 and UK/EU distance-selling rules where applicable).

15) Contact

Questions? We’re here to help.
Email: support@goodsleepersclub.co.uk
Return Address: Provided in your return approval email (varies by item/fulfiller to ensure fastest resolution).